Shipping policy

Shipping Policy

Every Caselore case is made to order. Here’s what to expect from checkout to delivery.

Processing & Production

Please allow 2–5 business days for your order to be produced before it ships. Production times may increase during holidays, seasonal launches, or periods of high demand.

Business days are Monday through Friday, excluding holidays. Production time is separate from shipping time.

Estimated Shipping Times

Once your order ships, estimated delivery times are:

U.S. Standard Shipping: 3–8 business days
(Not offered currently but in the works) International Standard Shipping, where available: 10–30 business days.

Shipping times vary by product, fulfillment location, destination, and shipping method. Any product-specific estimates shown on the product page or at checkout take precedence over these general estimates.

All delivery dates are estimates and are not guaranteed. Please allow extra time for holidays, carrier delays, severe weather, and customs processing.

Shipping Rates & Destinations

Shipping charges are displayed at checkout before you complete your purchase. Available destinations and shipping options depend on the items in your order and your delivery address.

Order Tracking

Tracking information will be provided when available once your order ships. Please allow time for the carrier to scan your package and update its tracking status.

Multiple Items

If you order more than one item, your items may ship separately and arrive on different days. Separate packages may have their own tracking numbers.

Address Changes

Please double-check your shipping address, including any apartment or unit number, before placing your order.

If you notice an error, contact us immediately. We’ll do our best to help, but address changes cannot be guaranteed once an order enters production or ships. An incorrect or incomplete address may result in additional charges to resend your order.

Delayed or Missing Packages

If your order is past its estimated delivery window, please contact us through our website with your order number and tracking details so we can investigate.

If tracking shows “delivered” but you cannot locate your package, check around your delivery location, with household members or neighbors, and with your local carrier. If it is still missing, contact us for assistance.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and within 30 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and help arrange an appropriate resolution.

International Orders

International orders may be subject to customs duties, import taxes, or handling fees. Unless collected at checkout, these charges are the customer’s responsibility. Customs processing may also extend delivery times.